Shipping policy

Shipping Policy

Thank you for shopping with Studio Oro! We carefully package each order to make sure your jewelry arrives safely and beautifully.

Order Processing

Orders are typically processed and shipped within 1-2 business days after your order is placed.

Please note that processing times may be longer during holidays, sales, or periods of high order volume. If there is a significant delay with your order, we will do our best to keep you informed.

Shipping

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

Studio Oro is not responsible for shipping delays caused by the carrier, weather, holidays, or other circumstances outside of our control.

Please make sure your shipping address is correct before completing your purchase. We are not responsible for orders shipped to an incorrect address provided by the customer.

Lost, Stolen, or Delivered Packages

Once an order has been shipped and tracking shows that the package has been delivered, Studio Oro is not responsible for packages that are lost, stolen, or misplaced after delivery.

If your tracking information shows that your package was delivered but you cannot locate it, we recommend checking with household members, neighbors, and your local post office or shipping carrier.

If your package is lost while in transit, please contact us at studiooroco@gmail.com and we will do our best to assist you in working with the shipping carrier.

Incorrect Shipping Address

Please double-check your shipping information before placing your order.

If you realize that you entered an incorrect address, please contact us as soon as possible at studiooroco@gmail.com. We will do our best to update the address if your order has not yet shipped.

Once an order has shipped, we are unable to guarantee that the address can be changed.

If an order is returned to Studio Oro because of an incorrect or incomplete address, additional shipping costs may apply to resend the package.

Damaged Packages

If your order arrives damaged, please contact us within 30 days of receiving your order at studiooroco@gmail.com.

Please include your order number and clear photos of the damaged item and packaging so we can review the issue and determine the best way to assist you.

For information regarding damaged or defective jewelry, please refer to our Return Policy.