Refund policy

Return Policy

At Studio Oro, we want you to love your jewelry. Because our pieces are carefully packaged and prepared specifically for your order, all sales are final and we do not offer refunds or returns for change of mind, incorrect size selection, or simply deciding that an item is not right for you.

However, if your order arrives damaged, defective, or you receive the wrong item, please contact us within 30 days of receiving your order, and we will be happy to review the issue and make it right.

Damaged, Defective, or Incorrect Items

Please inspect your jewelry as soon as you receive it. If your item arrives damaged, defective, or you received the wrong item, please email us at studiooroco@gmail.com within 30 days of delivery.

Please include:

Your order number
A description of the issue
Clear photos of the item and any damage
Photos of the packaging, if applicable

Once we receive your request, we will review the issue and determine the best way to resolve it. If the item is confirmed to be defective, damaged during shipping, or incorrect, Studio Oro may offer a replacement, repair, or refund, depending on the circumstances.

Jewelry Care & Normal Wear

Jewelry is delicate and should be handled with care. We are not responsible for damage caused by normal wear and tear, improper care, accidents, misuse, exposure to chemicals, water, perfumes, lotions, or other substances.

Damage that occurs after the item has been worn is generally not considered a manufacturing defect. If you are unsure whether an issue qualifies, please contact us and we will be happy to take a look.

Returns

All sales are final. We do not accept returns for:

Change of mind
Incorrect size selection
Jewelry that has been worn
Normal wear and tear
Accidental damage
Improper care or storage
Exposure to water, chemicals, perfume, lotions, or other products
Sale or promotional items
Custom, personalized, or made-to-order pieces

If an item is approved for return due to a verified defect, damage, or incorrect item, we will provide return instructions.

Please do not send an item back without contacting us first. Unauthorized returns may not be accepted.

Exchanges

We do not offer exchanges due to sizing, style preference, or change of mind.

If you received the wrong item or your item arrived damaged or defective, please contact us within 30 days so we can determine the appropriate resolution.

Refunds

Studio Oro does not offer refunds for standard returns or change-of-mind purchases.

Refunds are only considered when an item is confirmed to have arrived damaged or defective, or when the wrong item was sent, and a replacement or other resolution is not appropriate.

If a refund is approved, it will be issued to the original payment method. Please allow your financial institution additional time to process the refund.